Keeping the Peace: A Guide for CONduit Moderators

Hello, and thank you for volunteering to moderate Twitch and/or Discord chat for CONduit! We really appreciate your help! The following guide should give you a list of resources and information that you might find helpful.

Your Role

Your job is to make sure that the chat runs smoothly for the events you have volunteered to moderate. There are two main aspects to this job.

One is to keep the peace in the chat. That means that if a conversation is getting heated, it is your job to try to cool things down. Building a friendly atmosphere can help prevent things getting heated in the first place. If someone is making trouble, it will be your responsibility to discipline them, either through timeouts or blocking, and possibly reporting and banning. This will help protect the Streamer and the chat participants from trolling, bots, or abuse.

We abide by the Twitch Community Guidelines. Our additional policies for CONduit and expectations of behaviour are posted here. Also, please communicate with your Streamer to learn about any personal rules they maintain for their own channel, which should also be abided by.

The second part of your job is to help the chatters communicate with the Streamer and panel. The Streamer will designate a method of asking a question. This might take the form of typing “QUESTION:” in ALL CAPS and then the question, or it might take the form of a Channel Point Reward option (we suggest configuring it to be worth a single channel point, so that everyone can participate). This is up to the Streamer, so you will have to work with them and the system they have established.If the Streamer has Featured.Chat installed, you may be able to pull out text marked QUESTION: directly. Even if they do, the Mod View on the channel you are moderating should make it easier to access your tools and check the chat, so you can make a list of anything you might need and get the information to the Panel Host.

A Suggested System

The following system is one that is used by one of the busiest Twitch Streamers engaged in the convention. It is being provided as an example so that maybe you can make use of their experience:

It may be helpful to have Discord channels set up, either on your Discord or the Streamer’s Discord: a production channel (keeping an eye on the stream itself) a questions channel (to keep an eye on the questions) and a thanks channel (to take note of things like bits, subs, and follows). Your Streamer may wish to maintain control over some of this themselves, so again, communication is important. Either way, be sure to provide a shared method of communication that both Streamer and Moderators can see.

If there are multiple Moderators, it may help for each of you to take on set duties, like one grabs and formats/reformats questions, one handles thanks for SUBS/BITS in the chat and a few other rote roles.

If you see a question that might alarm or upset the Streamer, Panelists, or Presenters, wrap it in emotes that indicate that it might be questionable, or multiple question marks, or any other system that you and the Streamer have agreed upon:

Ie. ???QUESTION: What do you use for your lipstick? It’s sexy :D???

This will give the Panelists, Presenters, or Streamer a heads-up that they should read the question through in their heads before reading it aloud.

They can then decide if they want to skip it and refuse to answer, or if they wish to take a breath and think their answer through. Ask them to add an X emote, or other negative indicator, beside it, if they choose to reject it. You and the other Moderators will then know to reject similar questions in the future.

The Backstage channels in the Discord may be used for this purpose, or you may use channels in the Streamer’s Discord, or your own; or, you might use a Google Doc or other commonly-viewable resource.

In the Event of a Troll or Bot “Flooding”

If you are unlucky enough to be moderating when a stream is hit with a “flooding” attack by bots or trolls, first, notify the Streamer and/or the Panel Lead. Next, go into the channel settings and shut down chat, or limit it to Subscriber Only, to prevent further mischief. After that, let people know that we will be moving the questions and chat into the Discord panel room that has been designated for that panel, which will be on your Personal Schedule email. Continue to monitor the chat in Discord from there.

Communication

It will be necessary for you to communicate with the Streamer/Host and the Panel Lead (in some cases, these might be the same person). All of this information should be available on the website, or in your Personal Schedule email. Establish a method of how you want to communicate. DMS and the Backstage channels on Discord are our recommended method, as it keeps everything on one straightforward platform. You might also want to consider Twitch whispers, if the streamer does not use Discord.

As a reminder, keep in mind that the Planning Committee has the final authority in any decision made. Also keep in mind that we are guests in your Streamer’s house, and their rules and decisions trump everyone’s but the Planning Committee’s.

Questions?

If you have any questions, don’t hesitate to contact us and ask! CoffeeQuills, SableAradia, and Mezz09 are all experienced moderators on various platforms and should be able to advise.

Thank you once again for being an important part of CONduit!

The Deadline Approacheth!

Greetings, CONduit participants! As you know, the event is coming up NEXT WEEKEND (excite!) so we need to get some information finalized as soon as we can. Please be advised that the deadline for filling out the forms and getting your information to us will be Sunday at 11:59 pm UTC. After that, there will be no more sign-ups or submissions accepted. So please make sure you double-check and get it all in to us! Thanks again, and we can’t wait for the weekend!

Sorry About the Confusion – Panel Hosts/Streamers and Panel Leads

Hello there, CON-goers! It has come to our attention that there is a great deal of confusion and misunderstanding in regards to the roles and expectations of “Panel Lead” and “Panel Host/Streamer” at the event. We’re sorry about that.

Both Panel Hosts/Streamers and Panel Leads have reached out to us in equal numbers, concerned that they are going to be asked to do something they did not sign up for in their understanding of the situation.

But, this is our first year, and we are rolling with the punches to be adaptable. So, the solution we have come up with is more communication, this time between Panel Leads and Panel Hosts. We are asking you to communicate with one another to determine which of you should actually MC the panel, and serve in the role of what other conventions might call the “Panel Moderator.”

We understand that some Panel Hosts/Streamers are hosting sensitive topics they feel unprepared to MC. We also understand that people have a range of abilities in the situation of MCing. And we understand that some Panel Hosts/Streamers do not feel comfortable managing the technology of the stream and MCing at the same time. Communication between Panel Hosts/Streamers and Panel Leads will be beneficial in helping things run smoothly.

If you would like to use this form to let us know what decisions you have made, you are welcome to do so. Note that you don’t have to use this form, but we believe it will be useful to many people, so we’ve decided to offer it:

If there are any problems, please contact one of the Planning Committee as soon as possible, and we will help you to find a solution. We expect this will mostly be done through the Discord, but if you have been chatting with us through some other method, that’s fine too.

Planning Committee Members to Contact

  • AuthorGoddess
  • CoffeeQuills
  • Mezz09
  • Sable Aradia
  • ShyRedFox

Once again, thank you for your contribution and your patience, and we’ll see you at CONduit!

CONduit Terms and Definitions

Hello to all and good time zone, 

We understand that the terms Writers CONduit uses (along with the terms’ definitions, Twitch meanings, and Discord meanings) may have been a little difficult to understand since they are very similar to each other (CONduit “host” and Twitch “host” are different after all). There was a joke about making up our own names for things ( sirens + griffins + dragon-oh my!), and I think next year (2022) that’s exactly what we’ll be doing so there’s no casting of mass confusion.

For now, 2021 though, here is a list of the updated terms Writers CONduit is using:

Panel Host

The Panel Host is the person who is running their Twitch channel and having the Panel Lead and Presenters appear/talk on their streaming channel. They should be doing their best to guide the conversation and ask questions, and can depend on their Panel Lead for help. 

Hosts will need to have/do: a Twitch channel, knowledge of how to use Twitch, a list of basic questions to ask their Lead & Presenters, have moderators at the ready, and a willingness to be awake & online at a specific and host panel. 

(In some cases, a Panel Host may also be a Panel Participant – this is not the case for every panel. This is NOT the Twitch definition of “/host”.)

Panel Lead

The Panel Lead is a person known to have experience/knowledge about the panel topic and can be depended on to lead the discussion, make their own comments, and help wrangle the discussion. In some cases they offered up this topic as a panel they were happy to talk on. Please talk with your Host about how you both want to have the panel run. 

(In some cases, the Host and Lead may co-guide the panel together – it depends on how much experience and knowledge the Host has.)

Panelist

A Panelist is a person, not the Lead, who has a different point of view, is adding to the discussion, and is bringing their experience to the streamed panel. 

Panel Participant

A person who is in the chat/audience of the panel and possibly asking questions via chat (those questions should caught by Twitch moderators and/or the Host so that they can be asked before the panel finishes). If you do not have a Twitch account but still wish to comment, that’s what our Discord Rooms are for: chat channels on the Writers CONduit discord server for use during the panel.

Presenter

A Present is a solo person in charge of a workshop or presentation during CONduit. 

Twitch Moderator

The Twitch Moderator, for the duration of CONduit, needs to have moderator access to the Twitch channel they are helping with so that they can delete inappropriate chat messages, wield a ban hammer in case it’s needed with trolls, can when questions are asked by the audience they can make sure the Host/Lead knows about the question. 

(Please use the offered and created Discord Room Backstage channel.)

Discord Moderator

A person willing to help answer questions, toss questions to someone up the chain who is able to answer them, and help put out “fiery” discussions. 

Planning Committee

A person from the volunteer group of Twitch writers who is writing a new chapter for how the writer community can connect and find each other on Twitch. If you have a question (or concern), these are the people that should hear it. 

Did we miss a term you’d like to see defined? Have any further questions? You may either leave a comment below or ask in the discord #helpdesk